Joseph Philip Kambey, Sjeddie Rianne Watung, Jenny Nancy Kaligis, Kukuh Lukiyanto, Grace Citra Dewi, Maranatha Wijayaningtyas
Employee is important asset in company which is needed to be controlled every working that he does. So that, the performance result can achieve the goal. PT Indomarco Prismatama in Manado Branch which operates in retail sector in form of minimarket and franchise system in increasing profits depends on the customer satisfaction. For the customer satisfaction depends on maximum or not the employee performance. There are some aspects that need to be paid attention are job characteristics, characteristic individuals, and working motivation. The suitability of placement, skill developing, granting autonomy, comfortable, safety, feedback, and etc must be considered by the company to increase employee performance. This purpose of this study was to see how the characteristics of individual, job characteristic, and working motivation to in increasing employee performance. The method of this study used SEM-PLS analysis. There were 140 samples for this study. Based on the result of this study, mediation of working motivation in connecting individuals’ characteristics with employee performance got positive result. Then the significant scores were t-statistic 3,255 dan p-value 0,001. Working motivation could mediated job characteristics with employee performance with the scores of t-statistic >1,978 dan p value < 0,05. © 2024, Success Culture Press. All rights reserved.
Doctor of Management, Manado State University, Indonesia; Manado State University, Indonesia; Bina Nusantara University, Indonesia; School Of Business and Management, Ciputra University Surabaya, Indonesia; Civil Engineering Program, National Institute of Technology Malang, Indonesia